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On-Demand Groundbreak 2020 | Transforming Construction Through Customer Experience and Platform Technology

On-Demand Groundbreak 2020 | Transforming Construction Through Customer Experience and Platform Technology

About this course

Note about the Final Quiz:

After completing the course content you will take the final quiz. You'll need to answer 3/3 (100%) of the questions correctly in order to pass this course. 

Learning Format:

Presentation Recording

Description:

Great construction projects don’t start with a building––they start with a customer. And today’s customer is more demanding than ever. Whether you’re building a twenty-storey tower block or completing a residential fit out, delivering a first-class customer experience is as important as the finished product. With platform technology, you can deliver unprecedented visibility and transparency into your projects––and set the stage for a first-class customer experience and customer retention. This session with BW: Workplace Experts Customer Experience Director Rob Frank, will cover how construction technology can help you deliver a world-class customer experience and a quality finish.

Learning Objectives:
    • How platform technology can help deliver a first-class experience.
    • How customer experience drives increased retention and business growth.
    • Making the business case for investment in customer experience.
    • How BW: Workplace Experts is leveraging platform technology to drive improved customer experience.
Continuing Education Credit:

This course has been approved by these organizations and associations.

Course Title: Transforming Construction Through Customer Experience and Platform Technology
Course Number: PC-385
Delivery Name: Procore Technologies
Curriculum Group Name: AIA Providers
Credit: 0.5 AIA LU

Procore's Continuing Education courses may fulfill state licensing requirements. When a course is completed, a certificate of completion is provided. It is up to the construction professional to submit their certificates of completion to their state licensing board to request credit for participating in a Procore Continuing Education course. 

Curriculum

  • Course Disclaimer
  • Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!
  • We want to hear from you!

About this course

Note about the Final Quiz:

After completing the course content you will take the final quiz. You'll need to answer 3/3 (100%) of the questions correctly in order to pass this course. 

Learning Format:

Presentation Recording

Description:

Great construction projects don’t start with a building––they start with a customer. And today’s customer is more demanding than ever. Whether you’re building a twenty-storey tower block or completing a residential fit out, delivering a first-class customer experience is as important as the finished product. With platform technology, you can deliver unprecedented visibility and transparency into your projects––and set the stage for a first-class customer experience and customer retention. This session with BW: Workplace Experts Customer Experience Director Rob Frank, will cover how construction technology can help you deliver a world-class customer experience and a quality finish.

Learning Objectives:
    • How platform technology can help deliver a first-class experience.
    • How customer experience drives increased retention and business growth.
    • Making the business case for investment in customer experience.
    • How BW: Workplace Experts is leveraging platform technology to drive improved customer experience.
Continuing Education Credit:

This course has been approved by these organizations and associations.

Course Title: Transforming Construction Through Customer Experience and Platform Technology
Course Number: PC-385
Delivery Name: Procore Technologies
Curriculum Group Name: AIA Providers
Credit: 0.5 AIA LU

Procore's Continuing Education courses may fulfill state licensing requirements. When a course is completed, a certificate of completion is provided. It is up to the construction professional to submit their certificates of completion to their state licensing board to request credit for participating in a Procore Continuing Education course. 

Curriculum

  • Course Disclaimer
  • Video
  • Quiz
  • Congratulations! You've completed a Procore Continuing Education course!
  • We want to hear from you!